Phone: 0456 CAREER (0456 227 337)

Assertive Communication Behaviours

Being assertive means confidently expressing your ideas and needs while respecting the rights of others.

During this one day workshop we will examine the communication procedures that can be adopted so that people can make themselves heard and understood at work.

Participants will work with the facilitator and the other training group members to share experiences and develop strategies for use when communicating, negotiating and interacting positively with managers, work colleagues, clients, suppliers and other stakeholders.


  • Communication processes
  • Communication styles
  • Learn to be assertive
  • The other aspects of communication
  • Negotiation

At this workshop the following will be addressed:

  • Different modes of communication
  • The need for increased self-awareness when communicating
  • Interpretations of body language
  • Effective negotiation methods
  • Gathering and using both positive and negative feedback