You should be aware that the way in which you answer the telephone makes a major contribution to the positive – or negative – perceptions of customers. You need to understand just how important effective telephone communications and to understand the link between telephone service and company image.
During telephone communications, you and the other party on the phone cannot see each other, so how do you go about projecting an appropriate image? How do you communicate without the body language cues that tell you so much about the people with whom you communicate?
In this one day workshop we will consider these issues and will develop strategies to increase your confidence levels with regard to telephone communication.
At this workshop the following will be addressed: